Returns Policy
The thearomya.com believes in helping its customers as far as possible and has, therefore, a liberal cancellation, return and refund policy.
Cancellation Policy:
How do I cancel an order on thearomya.com?
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on cs@thearomya.com or call/what'sup us on +91-9090131361 (9:00 AM to 5:30 PM|Mon-Sat, exclusing national/public holidays)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
When will I get my money back?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
Returns, Replacement and Refunds
How do I return an item purchased on thearomya?
Thearomya offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Please call our customer care no +91-9090131361 (9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays) or email us at cs@thearomya.com mentioning your Order ID/Product/Your Name or Phone Number. Please also take a photograph of the product and email us for reference. We will pick up the products within 2-4 business days. We will initiate the refund or replacement process if the products is received by us is unused and undamaged.
Under what conditions is the product NOT eligible for Returns?
Returns will not be accepted under the following conditions:
- Product is used or altered
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with
- If request is initiated after 3 business days of order delivery
- Free product provided by brand
What if the product is received in damaged condition?
Please return the package to the delivery person in case the product/package is tampered with or damaged before delivery. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective please call our customer care no +91-9090131361 (9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays) or email us at cs@thearomya.com mentioning your Order ID/Product/Your Name or Phone Number. Please take a photograph or video of the damaged/defective product and email us for reference. A refund or brand new replacement will be issued to you at no additional cost for all valid complaints.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
